Terms & Conditions

Luxury, Crafted Without Compromise

By choosing Hugo Living, you embrace furniture as art, uniquely tailored for your home.

Placing an Order

• Production begins upon full payment.

• All specifications—fabrics, sizes, finishes—are regarded as final once production commences.

Bespoke Designs

• Custom pieces are singular and therefore cannot be cancelled, exchanged, or returned.

Artisan Craft & Variations

• Variations in texture, tone, or finish are natural, reflecting the hand of the artisan.

• Each subtle nuance enhances the exclusivity and individuality of your piece.

Delays

• Despite our careful planning, occasional delays may occur due to supply chain or courier factors.

• We will communicate promptly, ensuring your experience remains seamless.

Accuracy

• Imagery, descriptions, and swatches are designed to be as precise as possible.

• Minor variations are inherent in natural materials and craftsmanship.