At Hugo Living, each creation is a testament to artisanal skill and timeless design. Many of our pieces are made-to-order, crafted to your exact specifications: fabric, finish, size, or bespoke detail.
Bespoke & Made-to-Order Pieces
• Every custom creation is unique and therefore final sale.
• Your statutory rights remain fully protected, and our dedicated team will ensure any rare issue is resolved swiftly and elegantly.
In the Unlikely Event of Damage or Fault
• Contact us within 48 hours of delivery with images.
• We will orchestrate a repair, replacement, or suitable solution with the precision and care your home deserves.
Order Adjustments
• Minor modifications may be accommodated within 24 hours of placing your order.
• Once craftsmanship begins, changes cannot be guaranteed—each piece is a labour of bespoke artistry.
